Eg22 Privacy Policy — How We Keep Your Information Safe

1. Introduction

Eg22 is a trusted online Sports Betting and casino gaming platform serving users in Bangladesh and beyond. We believe that privacy and data protection are fundamental rights. This Privacy Policy ("Policy") explains what information we collect while you use the eg22 platform, how it is stored and used, and the steps we take to keep your data safe.

This policy is of eg22's Terms & Conditions should be read together with. By creating or using an account on the platform, you will be considered to have agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform.

Our Privacy Policy is built in accordance with international data protection standards. We believe in transparency and want you to know exactly why, how, and for how long your data is held by us.

2. Information We Collect

Eg22 collects various types of information to operate the platform and deliver secure services. The types and sources of this data are detailed below.

2.1 Information Provided at Registration

When you create an account with eg22, the following information is collected:

• Full name and date of birth
• Email address and mobile number
• Residential Address & Country
• Preferred currency and language
• Username for login

2.2 KYC Verification Documents

For identity verification (KYC), we may collect:

• Scanned copy of National ID (NID) or Passport
• Proof of current address (utility bill or bank statement)
• Proof of payment method ownership
• Selfie or live video verification may be required

2.3 Transaction & Gaming Data

Information collected automatically while using the platform:

3. How Your Information Is Used

Eg22 uses the data it collects solely for specific, legitimate purposes. We never use your information unnecessarily.

3.1 To Provide Our Services

• Creating and managing your account and ensuring its security.
• Processing financial transactions and managing your account balance.
• Providing gaming and betting services and settling results.
• Providing customer support and technical assistance.

3.2 Legal Obligation Compliance

• Compliance with Anti-Money Laundering (AML) regulations.
• Completing the Customer Identity Verification (KYC) process.
• Submitting required reports to tax authorities or regulatory bodies.
• Detecting and preventing fraud and illegal activity.

3.3 Service Improvement

• Analyzing platform functionality and usability.
• Understanding user behavior to develop new games and features.
• Responsible gaming monitoring and intervention.

3.4 For Communication

• Sending important account-related notifications.
• With your consent, we'll keep you informed about relevant promotions and offers.
• Security alerts and transaction confirmation messages.

4. Data Sharing & Disclosure

Eg22 may share information with third parties in the limited circumstances outlined below. Strict data protection agreements are in place for every such case.

4.1 Payment Partners

Necessary information is shared with authorized payment gateways and banking partners to process financial transactions. These partners comply with international payment security standards (PCI DSS).

4.2 Legal Authorities

Information may be disclosed in response to a court order, a lawful request from a government regulatory body, or a demand from law enforcement. In such cases, all applicable legal obligations are followed.

4.3 Technology Service Providers

Cloud servers, software providers, and security service providers used to operate the platform process limited technical data. All such providers are bound by strict confidentiality agreements.

4.4 Business Transfers

If eg22 undergoes a significant business change — such as a merger or acquisition — user data may be transferred to the new owner. Users will be notified in advance in such cases.

5. Cookie Policy

Eg22 uses cookies and similar technologies to enhance your experience on the website and ensure the platform functions properly.

5.1 Cookie Types

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these cookies may prevent the site from functioning correctly.
• Functional Cookies: Used to remember your language, timezone, and preferences.
• Analytics Cookies: Collects anonymous statistics to help us understand which pages are used most.
• Security Cookies: For detecting fraud and preventing the use of multiple accounts.

5.2 Cookie Controls

You can block or delete cookies through your browser settings. However, disabling essential cookies may affect certain features. A cookie consent banner is shown on your first visit to our platform.

6. Data Retention Period

Eg22 does not retain your data longer than necessary. Retention periods are determined by legal obligations and business requirements.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

7. Your Privacy Rights

As an eg22 user, you have several important rights over your own data. We respect these rights and are committed to fulfilling your requests within a reasonable timeframe.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request. Please note that certain data may not be erasable due to legal obligations.

8. Security Measures

Eg22 applies industry-leading security technologies and practices to protect your information. Our security framework is built on the following layers.

8.1 Technical Security

• SSL/TLS Encryption: All data transmitted between the website and app is secured with 256-bit encryption.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Firewall & DDoS Protection: To prevent unauthorized access and cyberattacks.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.

8.2 Organizational Safeguards

• Least-privilege access policy — only authorized personnel can view specific data.
• Regular security audits and penetration testing.
• Mandatory privacy and security training for all staff.
• A response plan is in place to address data breaches promptly.

8.3 Response to a Data Breach

In the event of a data breach, we will notify the relevant authorities within 72 hours and alert affected users as quickly as possible. If you notice any suspicious activity, please contact us immediately.

9. Protection of Minors

Eg22 provides services exclusively to users aged 18 and above. We never knowingly collect or store information from minors.

Age is verified at registration. If it is later found that a user is under 18, their account will be immediately closed and any collected data will be deleted.

If you become aware that a child or minor is using eg22, please Help Center's to get in touch.

10. Policy Changes

Eg22 reserves the right to update or amend this Privacy Policy at any time. Depending on the nature of the changes, we will notify you in different ways.

• Minor Changes: This page will be updated with a new date reflecting the changes.
• Significant Changes: A notification will be sent to your registered email and a banner will be displayed on the platform.
• Significant Changes: Consent may be requested again.

Continued use of the platform after any changes are made will be considered as your acceptance of the updated policy. We recommend checking this page regularly.

11. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch. Our data protection team will process your request promptly.

• Email: [email protected]
• Live Chat: Log in to the platform and reach our support team anytime.
• Help Center: Help Center Visit the page for answers to common questions.

Your identity may be verified when submitting a rights request. We typically respond within 30 days of receiving your request.